Privacy policy


Privacy Policy

Last updated: April, 2018

Mental Snapp Ltd (“us”, “we”, or “our”) operates the Mental Snapp mobile application (the “App”).

This page informs you of our policies regarding the collection, use and disclosure of your personal data when you use our App, visit our website, or otherwise connect with Mental Snapp Ltd.

Visitors to our websites

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

People who subscribe to our newsletter

We use a third party provider, Mailchimp, to deliver our occasional newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. You can unsubscribe from our newsletter at any time.

People who use ‘Send me a download link’ on our homepage

We use a third party provider, Mailchimp, to deliver this one-off email containing a link to download Mental Snapp from the app store. This is so that you can easily click this link from your mobile device and download directly. Whilst you’ll receive further emails if you do download and begin using the app, we will not send you any subsequent marketing or other emails simply as a result of using this download function on our homepage. Here’s MailChimp’s privacy policy.

People who use the Mental Snapp App

We will not use or share your information with anyone except as described in this Privacy Policy and we will not view your videos (or permit anyone else to view your videos) at any time except if we are required by law to do so.

By using the App, you agree to the collection and use of personal data in accordance with this policy.

How Do We Collect Your Information?

We ask you to provide certain personal data when you download our App and if you subscribe to additional services.  This will include your name, contact information including e-mail and telephone number and ‘demographic information’ such as your postcode, preferences and interests.

When you access the App by or through a mobile device, we may also collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.

How Do We Use Your Personal Data?

We use your personal data to provide and improve the App. This includes administration, responding to communications from you and analysing your use of the App and gathering feedback to enable us to continually improve the App and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes which may include contacting you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.  We will not sell your personal data to third parties.

How and Where Do We Store Your Information?

The data that we collect from you will not be transferred to, or stored at, a destination outside the UK and the European Economic Area (EEA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We only keep your Personal Information for [as long as we need to in order to use it as described above], and/or for as long as we have your permission to keep it.

It is important to remember that the transmission of information via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us information via the internet.

If your personal details change, you may update them by accessing the App. If you have any questions about how we use information collected which relates to you, please contact us using the contact details provided below.

Do any third parties have access to your personal data?

We may use the services of other companies in relation to our App but they will have access to your personal data only to perform tasks on our behalf and will not have access to your videos.  They will be under a contractual obligation to keep your personal data secret.  We are committed to keeping consumer costs low. One way that we can do this is by reserving the right in the future to use anonymised data from the videos for research purposes. Our aim in doing this is to contribute to the body of knowledge and make a difference in mental health. We assure you that we will maintain our commitment to you by ensuring that any research will be automated and be on anonymous data. At no point will any human being watch your videos.

We will disclose your personal data where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our App.

If Mental Snapp Ltd is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will let you know before your personal data is transferred and becomes subject to a different Privacy Policy. If such a transfer of information occurs, your rights under data protection laws are not affected.

Any dispute between us in relation to your data will be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

How Do I Access My Information/Data?

The General Data Protection Regulation which applies from May 2018 gives you a number of rights in relation to personal data, as follows:

  • the right to request a copy of your personal data that we store, free of charge.
  • the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by using the ‘Unsubscribe’ facility on our website.
  • the right to request us to amend your personal data so that it is correct and complete or to delete your personal data.
  • the right to complain to the Information Commissioner’s Office at if you think that we are not complying with our legal obligations in relation to your personal data in any way.
  • the right to transfer of your personal data to another person in electronic format.

Will the App Contain Links to Third Party Websites?

We do not disclose personal data to our advertisers, but our App may contain links to other sites that are not operated by us. We use these third party links to support and enhance your experience of the App.

You should note that clicking on a third party link may direct you to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Do We Collect Personal Information From Children?

Our App is not made available to anyone under the age of 18.

We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, you will be notified either through the email address you have provided us, by placing a prominent notice on our App, or by displaying the new privacy policy on-screen which you may be required to read and accept in order to continue your use of the App.


This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions and shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us by email at, by telephone on 08009708363 or by post at Mental Snapp Ltd, 101 Bramshot Avenue, London, SE7 7HX.

Please ensure that your query is clear, particularly if it is a request for information about the personal data we hold about you.